What Items Are Eligible for a Return?

If you are not satisfied with your product for any reason, contact us within 60 days of receiving your order.

The item must be new, unused, and in original packaging.
Once returned and inspected, we will refund the cost of the product (excluding return shipping).
No return handling fee will be charged.

Used items can only be returned if they are defective and covered under the manufacturer’s warranty.

For defective products:

Gardenreet® covers the return shipping cost
Gardenreet® covers the shipping cost for the replacement
Contact us for an return label
After we receive the item, we will test and verify the defect
Once the item is confirmed defective, a replacement will be shipped within 48 hours. If you choose a refund instead, it will be issued within 48 hours

What Is the Return Process?

Step 1: Email Us → customersupport@gardenreet.com

Non-Quality Issues: Please include photos of the product packaging and proof that the item is new, along with the quantity you wish to return.
Quality Issues: Please provide photos showing the problem, so we can better understand and process your request.

Step 2: Verification & Return Label

We will verify your request within 1–2 business days and send you a return label once approved.

Step 3: Return Verification & Refund

Once we receive and inspect the returned item at our warehouse, a refund will be issued promptly.
Refunds and warranty replacements are usually processed within 2 business days after we receive the returned or defective item.

Please inspect your order upon arrival. If you notice any:

You must notify Gardenreet® within 7 days of delivery. We will arrange a replacement or exchange at no cost to you, including shipping.

By placing an order through GARDENREET®, you agree to our Return Policy and Terms & Conditions.

Q1: Why do I need to send photos?

Photos allow us to verify the issue quickly and reduce back-and-forth communication.

Q2: How long does a refund take?

Typically 1-2 business days after we process the return.

Q3: Do I need to pay for return shipping?

Q4: Can I return part of my order?

Yes, unused items can be returned individually as long as they meet our return policy.

Looking for warranty information? See our Warranty Policy.

“We are committed to making every return request smooth and stress-free.”